Our Services
CX Strategy Metrics & Governance
Leadership and Coaching
Customer Understanding
Knowledge Management
Channel Strategy & Development
Continuous Improvement of Key Customer Journeys
UX Design
Benefits Tracking
Collective Purpose, Values & Culture
Organisation Transformation through HBDI
Project Management & Training
Effective Process Management
Digital Content Writing & Upskilling Writers
Customer Experience, Sales, Service, new technology training
Change Management and Internal Communications
See or to discuss a tailored solution.
About Us
Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.
Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.
We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.
Sue Atkins, Director
Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).
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Mark Macdonald, Director
Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.
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Sachin Jain, Managing Director – India
Certified HBDI practitioner.
View Sachin’s profile
A selection of our clients
All-of-Government Consultancy Services
All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk
