Connections have partnered with Medallia, a leading customer experience software company. Medallia provides market leading real-time customer feedback technology to enable organisations to measure and understand what’s most important to their customers. Connections’ track record of enabling organisations to build and execute customer experience strategic programmes of work, combined with Medallia’s software to track the change in customer experience performance, will enable organisations to maximise the ROI of investing in customer experience as a lead-strategy.
Connections have successfully used Whole Brain® Thinking as a foundation for organisational transformation. Four of the Connections’ team are Certified Herrmann Practitioners. We use Whole Brain Thinking or HBDI, to help teams understand more about how they work together, and how to change the way they think and communicate together, to achieve better results. We have used HBDI as a foundation for leadership development, coaching, strategy development, digital content design and call volume reduction.
We don’t provide predefined solutions and generic strategy packs on best practice. Instead, we take valuable steps to know your business first and then tailor a programme of work to deliver your specific goals.