Connections are a team of specialists in customer experience related practices. We enjoy working together, alongside our clients, to build internal skills and capability, and set-up organisations to deliver sustained improvement in customer and business results. We build on your strengths, and we work with you to identify improvement opportunities that will deliver value for your organisation.
We’re committed to always leave a legacy of better results.
Customer Experience
Customer Experience Strategy, Metrics and Governance
Customer Experience training including embedding customer experience in sales, service and new technology programmes
Customer Understanding and Metrics
Continuous Improvement of Key Customer Journeys
Process Management
Effective Lean Process Management
Digital
UX Design
Knowledge Management
Website and Intranet Design, Build and Deployment
Digital Content Writing & Upskilling Writers
Self-Service ROI
Omni Channels
Omni-channel Strategy & Development
Contact Centre Model and Reporting
Contact Centre Coaching
Chat Channel Design and Deployment
Leadership
Defining Collective Purpose, Values and Culture
Using Herrmann Brain Dominance Instrument (HBDI) to Support Organisation Transformation
Leadership and Coaching
Change and Project Management
Change Management and Internal Communications
Project Management & Training
Connections Ltd is a New Zealand (NZ) based company.
Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.
Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.
We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.
Sue Atkins, Director
Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).
View Sue’s profile
Mark Macdonald, Director
Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.
View Mark’s profile
Sachin Jain, Managing Director – India
Certified HBDI practitioner.
View Sachin’s profile
All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk
