Delivering a legacy of better results

We’re specialists in customer experience related practices

We can provide your project or programme with skills in a range of specialists areas.

We enjoy working together, alongside our clients, to build internal skills and capability, and set-up organisations to deliver sustained improvement in customer and business results.

We build on your strengths, and we work with you to identify improvement opportunities that will deliver value for your organisation.

We’re committed to always leave a legacy of better results.

Team working on planning schedule

Our Services

All-of-Government Consultancy Services

All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk.




Customer Experience

  • Customer Experience Strategy, Metrics and Governance
  • Customer Experience training including embedding customer experience in sales, service and new technology programmes
  • Customer Understanding and Metrics
  • Continuous Improvement of Key Customer Journeys


  • Defining Collective Purpose, Values and Culture
  • Using Herrmann Brain Dominance Instrument (HBDI) to Support Organisation Transformation
  • Leadership and Coaching

Omni Channels


Change and Project Management

Process icon

Process Management

About Us

Connections Ltd is a New Zealand (NZ) based company.

Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.

Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.

We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.

Profile Photo - Sue

Sue Atkins, Director

Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).

View Sue’s profile

Profile Photo - Sue

Mark Macdonald, Director

Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.

View Mark’s profile

A selection of our clients

Accordo logo
Air New Zealand logo
ANZ logo
Fletcher Building logo
Genesis logo
NZPost logo
NZME logo
Sovereign logo
Tatua logo
Vodafone logo

Central Government

Auckland Council logo
auckland transport logo
NZ Transport Agency logo

Local Government

build waikato logo
gisborne district council logo
hauraki district council logo
Waikato Council logo


albany junior high school
Carmel College logo
Springboard Trust logo
Contact us, we'd love to hear from you