Connections are a team of specialists in customer experience related practices. We enjoy working together, alongside our clients, to build internal skills and capability, and set-up businesses to deliver sustained improvement in customer and business results. We’re committed to always leave a legacy of better results.

Our Services

Customer Experience NZ

Change Management and Internal Communications
Channel Strategy & Development
Contact Centre Coaching
CX Strategy Metrics & Governance
Effective Lean Process Management
Knowledge Management
Leadership and Coaching
Organisation Transformation Through HBDI
Knowledge Base and Other Self-Service ROI
UX Design

Collective Purpose, Values & Culture
Continuous Improvement of Key Customer Journeys
Customer Experience, Sales, Service, New Technology Training
Customer Understanding
Digital Content Writing & Upskilling Writers
Project Management & Training

Our Services
Contact us
to discuss a tailored solution.

About Us

Connections Ltd is a New Zealand (NZ) based company.

Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.

Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.

We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.

About us
to view our wider team.


Sue Atkins, Director

Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).
View Sue’s profile

Mark Photo

Mark Macdonald, Director

Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.
View Mark’s profile

Sachin profile photo

Sachin Jain, Managing Director – India

Certified HBDI practitioner.
View Sachin’s profile

A selection of our clients

All-of-Government Consultancy Services

All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk

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