Connections are a team of specialists in customer experience related practices. We enjoy working together, alongside our clients, to build internal skills and capability, and set-up organisations to deliver sustained improvement in customer and business results. We build on your strengths, and we work with you to identify improvement opportunities that will deliver value for your organisation.

We’re committed to always leave a legacy of better results.

Our Services

Customer Experience NZ

See Our Services or Contact us to discuss a tailored solution.

All-of-Government Consultancy Services

All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk

Customer Experience
Customer Experience Strategy, Metrics and Governance
Customer Experience training including embedding customer experience in sales, service and new technology programmes
Customer Understanding and Metrics
Continuous Improvement of Key Customer Journeys

Process Management
Effective Lean Process Management

UX Design
Knowledge Management
Website and Intranet Design, Build and Deployment
Digital Content Writing & Upskilling Writers
Self-Service ROI

Omni Channels
Omni-channel Strategy & Development
Contact Centre Model and Reporting
Contact Centre Coaching
Chat Channel Design and Deployment

Defining Collective Purpose, Values and Culture
Using Herrmann Brain Dominance Instrument (HBDI) to Support Organisation Transformation
Leadership and Coaching

Change and Project Management
Change Management and Internal Communications
Project Management & Training

About Us

Connections Ltd is a New Zealand (NZ) based company.

Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.

Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.

We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.

See About us to view our wider team.


Sue Atkins, Director

Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).
View Sue’s profile

Mark Photo

Mark Macdonald, Director

Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.
View Mark’s profile

A selection of our clients

Central Government

Local Government


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