The team at Connections have a wealth of experience with various organisations all over New Zealand – digital, contact centres, face to face, chat, email, social as a service channel, omni-channel knowledge management.
At Connections, we’re experts at working alongside organisations to guide them and build their internal capability to improve their channel performance. We work on channel strategy development and strategic projects to improve performance within a channel, or we work across channels to create a stronger omni-channel experience for your customers.
We can help to:
We often use proof of concepts and pilots to demonstrate the potential up-lift that will be achieved by implementing the initiatives we plan together.