A lot of companies and businesses often talk digital first, but is digital the first channel you plan for in your organisation?
Over the past few years, Connections developed and successfully implemented methodology which enables organisations to accurately calculate and define self-service benefits. This work started off as a means to put some real numbers against a knowledge management business case, the challenge was to track knowledge management investments into accurate and traceable financial benefits with minimal assumptions. The benefits model later evolved to incorporate other self-service channels to this effective knowledge base ROI method.
Our methodology enables you to: