This checklist is designed to help identify areas to work on to embed a customer-centric culture. Each organisation is different so this checklist includes thought-starters to help cover off all the areas that should be considered when developing a culture programme. The areas of focus are divided into three priority areas to help build momentum quickly.
Upon the completion of this checklist you will end up with a list of actionpoints.
Socialisation - the why
Rewards / Incentives
Routines / Rituals
You've selected "Yes" against these sections. These are the items you will need to work through these items to embed a customer-centric culture: