Delivering a legacy of better results
We’re specialists in customer experience related practices
We can provide your project or programme with skills in a range of specialists areas.
We enjoy working together, alongside our clients, to build internal skills and capability, and set-up organisations to deliver sustained improvement in customer and business results.
We build on your strengths, and we work with you to identify improvement opportunities that will deliver value for your organisation.
We’re committed to always leave a legacy of better results.
Our Services
All-of-Government Consultancy Services
All-of-Government Consultancy Services panel of provider, appointed to provide services in Business Change, Human Resource, Operations Management and Risk.
Digital
- UX Design
- Knowledge Management
- Website and Intranet Design, Build and Deployment
- Digital Content Writing & Upskilling Writers
- Self-Service ROI
Customer Experience
- Customer Experience Strategy, Metrics and Governance
- Customer Experience training including embedding customer experience in sales, service and new technology programmes
- Customer Understanding and Metrics
- Continuous Improvement of Key Customer Journeys
Leadership
- Defining Collective Purpose, Values and Culture
- Using Herrmann Brain Dominance Instrument (HBDI) to Support Organisation Transformation
- Leadership and Coaching
Omni Channels
- Omni-channel Strategy & Development
- Contact Centre Model and Reporting
- Contact Centre Coaching
- Chat Channel Design and Deployment
- Process Management
- Effective Lean Process Management
Change and Project Management
- Change Management and Internal Communications
- Project Management & Training
About Us
Connections Ltd is a New Zealand (NZ) based company.
Our focus is to integrate multiple global best practices and our own insights from years of leading customer experience initiatives, to set up businesses to deliver sustained improvement in customer and business results.
Our point of difference is that we will work alongside an organisation until benefit models are in place and improved results realised.
We’ve been business leaders with strategies, goals, and targets to achieve. We still think as business leaders, serious about setting you up for success.
Sue Atkins, Director
Certified HBDI practitioner, Certified Customer Experience Professional (CCXP).
Mark Macdonald, Director
Certified HBDI and Prince 2 practitioner, Lean 6 Sigma Certificate.